7 year user. No more

VPN
1

I’ve been in IT for over 20 years. I’ve seen trends come and go. Technology changes. I get this.

However, there is one thing that has always remained true.

Every single app that switches from a standalone app to a web based one sucks. Hard.

Every. Single. One. No exceptions.

They all lose functionality, convenience, and usability. Dashlane is no different.

I use multiple browsers for dev work. I used to log into one single place, and all my passwords and notes were available no matter where I was working. The new web app makes me log into every single browser individually and I won’t be able to access my data outside a browser once desktop app is deprecated. This alone is a non-starter for me.

The web app is glitchy as hell and actually fills in my passwords about 50% of the time.

I tried to use the web app and almost immediately tried to switch back to the desktop app. However, the save settings button doesn’t actually save my setting. Not confidence inspiring.

The response from customer service to my concerns was essentially, “just wait, it’ll be awesome eventually. Trust us.” A long career in tech has taught me that this is code for “We have no idea what’s going to happen, but we don’t want you to leave.”

Dashlane has as much as said that the reason they are making the change is because it is easier for them. Guess what? Software development is hard.

Combined with the relatively recent price doubling, I’m out. For 7 years, it’s been the best password manager I’ve ever seen. Now, it’s utter garbage, all to make it a little easier for their software devs.

Peace.

2

Completely in with you on this one.
Web app sucks hard, hate every single “feature”.
I have to contact support and ask for a refund as I still have half a year left in my subscription.

Guess I’ll give lastpass a go

3

I had used Dashlane for a few years. I bought it because it synced to the most diverse number of devices. Now I see that they are discontinuing the desktop app. Honestly the web app looks unfinished to me. You can’t even collapse the categories making it almost pointless to even have categories. Crazy to discontinue desktop as early as Q2 with such simple features missing. I’m going to look at the alternatives being posted here.

4

Totally +1. One thing I kept thinking about except deprecating desktop client is, how poorly whole plan has been executed. This is definitely not a problem of developer, more of management or product release. Whoever planned this, in my opinion this migration execution takes a lot of portion around complaint and leave away. How could some product being deprecated but new version does not provide close feature parity / no proper ETA for some critically missing features and only answer paid customer currently can get is `it’ll come soon, just wait`?

5

Agree. I’ve been using Dashlane since beta, and I’m currently looking for an alternative. Had Premium for years, got my grandma and some friends to use it. And it’s disappointing.

For me, besides all the points you mentioned, a big deal break is the crappy search the webapp has.

Like, I’m trying to login into jenkins (which is implemented as a subdomain of our website and dashlane doesn’t know which user and password to use), type “jenkins” in the search bar and get no results. In the Desktop app I just have to type “jen” to see the info I need.

For a long time, the Desktop app had a similar issue, but they solved it. Now they are going back.

And since I was the one who recommended the app to people around me, now I have to deal with questions about “what is going on with the password manager?”

6

I’m 5 year user. I left after I say they were no longer supporting desktop versions. I moved to Bitworden. I still had a year left on my subscription. But I just canceled it I didn’t want deal with web version.

What pisses me off the most why, can’t they just rebuild the desktop versions since I have heard desktop versions code is 10 years old.

What make me so more happy that I moved passwords manages is heard what pain in the ass to use Web versions of passwords manager.

7

Since people are talking about switching to other services here I thought I’d ask. 2 year Dashlane user. I enjoy the secure notes, web monitoring, sharing passwords with others easily, and VPN.

I can’t find a service that combines with the VPN. Willing to buy separate service, but seems pricey when doing that. Any password managers that offer this, or combinations of two services?

8

Signed for the 1Password trial, I like it more already!

9

Bitwarden is the way.

If you don’t want to self-host they offer a subscription plan, but if you can/wish to put it in your own environment, you can.

It’s different, but those benefits outweigh the little bit of tweaking to your workflow that’s required.

10

I will be transitioning from dashlane over the next few weeks because of this crazy decision. There’s no way I want a web-only client.

11

I just switched to 1password and transferred my data, somewhat manually.

Dashlane customer service said they can’t refund me because I paid through Google pay for my subscription. I have until June left on my subscription, but just said “fuck this shit” and cancelled my renewal and deleted my Dashlane account. I need a functional password manager and can’t wait for them to fix the garbage they forced on us.

12

Try Bitwarden instead, LastPass is not worth the effort anymore.

13

Any luck with the refund? I asked for a refund also since my subscription ends in September… I didn’t signed for the web only app when was extending my sub few months ago. This sucks big time.

No response to my support case since I opened it 4 days ago.

14

I’m looking at leaving too. Soon™ doesn’t cut it for re-adding features they cut from an existing product. Any word on the refund?

15

I did IT for a company that used a web based password manager. It was a horrible mess.

Ironically, I switched them to dashlane because the desktop app was so much better.

16

I haven’t found any that have as many features as Dashlane desktop. That’s one of the reasons this is freaking aggravating. I’ve ranted and raved about how awesome dashlane was, even after they doubled the price.

1Password does everything except VPN. It’s half the price of dashlane. So, getting a separate VPN service is more palatable.

17

You could get a separate service. There are some services that provide stuff as low as $2/m on monthly plans for pretty good service VPN wise. As long as you have a password manager :slight_smile:

18

I’m also deeply disappointed in Dashlane’s web-first strategy and I hope that they will somehow reverse this decision.

I love the VPN as well even though it’s just super basic in its features.

Currently, I’m looking at “NordPass” and “NordVPN” – while you have to pay for both services, they are under the umbrella of one company and you can access everything though one account via “nordaccount.com” – also they offer bundles. The only con I found was the family plan as it only hosts 5 people instead of 6 if I understood correctly. (Guess what, we are currently 6…)

Anyway, NordVPN has a very good reputation and while NordPass is fairly new, I expect them to deliver. I will wait and see what Dashlane makes of it, if they can deliver: WOW! If not…

19

Why is Lastpass not worth the effort anymore?

20

Why that? What makes Bitwarden greater than LastPass?