I’ve been a Disney+ subscriber since the launch here in the U.S., and my kids love it. But they’re gonna make me cancel if they don’t update their crackdown on how they sniff out people sharing the service.
My ISP (Frontier fiber) has had a few outages in the last 6 months due to local construction, and each time it goes out, I get a new IP address when it returns. That new address causes me to establish a new “household” in order to watch Disney+. This last time, it said I ran out of household updates. So, I began a chat with support:
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CSR: You’ll need to get a static IP address from your ISP if they change your address frequently (which they do about every 45-60 days, even without an outage).
ME: Frontier doesn’t offer that for residential accounts
CSR: Then I’d change ISP’s.
ME: I live rural, and I’m lucky to get them. Other options are either much slower or much more pricey.
CSR: Well, we offer 4 household updates per year before you need to contact us.
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I don’t have this issue with Netflix, they obviously do it differently. But if I have to sit on chat hold and beg for a household reset every few months, I’m going to cancel.
How Disney+ could avoid this: implement some way of confirming GPS location for the household (via phone on the same network?). Then you’d know I’m not sharing to different locations.
Disney Plus thinks that an Xbox on my home network is outside my household. Except its in the exact same physical location as my household. Their crap is busted
My guess is it’s pulling addresses from different areas in your geographic region. I had this issue with Hulu Live years ago with CenturyLink fiber - every so often, it would pull an IP address from the southern part of the state (I’m in the middle). I THINK it’s because they (CL) oversubscribed, but I can’t remember for sure.
It’s not a Disney issue, but good luck getting your provider to fix it.
I am not saying that you’re wrong, but that is not really how that works. All ISPs change your IP, it can be once a day or once a year. Power flickers can cause it or other outages too or just accidentally unplugging the modem.
The new ip will still carry over pretty much every bit of location data needed.
I have never heard of D+ having an issue with just an IP change.
As far as the online support person they are using a if this press this type thing for answers so they would not have any idea.
They are always the only option in even small towns that are more rural adjacent(I lived in a town with 5,000+ people, it’s not exactly tiny in the sticks, but got a lot of tourist traffic passing though). They’re so unreliable, and this is the exact kind of thing that pisses me off “Change ISPs” like you’re going to get freaking Google Fiber in Podunk, Nebraska.
I’m having the same issue. They log me out every time I close the app and ask me to update household even though this is my home wifi. It’s so frustrating
I’m hoping that person was having a bad day. I’d try contacting them again and hopefully someone else can get you a better answer. Ask for the supervisor. That’s insane that their system sucks so bad that they want you to spend more money for a static IP. Absolutely disgusting.
when it changes, google what is my ip and check and see where it say’s it’s location is. Frontier is known for using ip’s from their blocks of ip’s, sometimes they are within the same state range, other times they are out of state, they never care, they will never fix it.
my google fiber did this when I was back in utah… it would change from kcmo to houston,tx and then michigan, each and ever reset… I ended up having to get a static ip on a business account to keep it locked to utah…
I understand what they’re trying to do, if random accounts are trying to log into mine, then fine, ask them to prove it via email. But what I’m not going to do is prove I own the account every time I open Disney plus on a tv in my home. Lol. We’ve already done this on every tv, and now it’s bothering us every time we open the app. Probably going to cancel.
I’ve had this a couple of times now as I live in one location half of the week and another (for work 100 miles further north). In both locations I have dynamic IP addressing. I don’t share my subscription with anyone else. No, really. Just had an interesting conversation with the D+ support guy who insisted that I must be sharing my subscription as everyone has a fixed IP address (his exact words). He validated this by saying he’s had his for 5 years. He then said that a household is like a land line to your building. 1 building = 1 household = 1 subscription. I asked him which country he’s in…Greece. I explained that not everyone has a fixed IP in the UK and it isn’t the default service, even if that’s more normal in Greece(?). He seemed to struggle with this. He also said that I haven’t told their system that I live across two locations. I asked how could I do this. He said I couldn’t. I even told them to check the viewing history and he’ll see the next episodes in series being watched across locations. I’ll play for a little longer, then I’m out. Netflix do this so much better.
I have 5g internet, and this happens to me sometimes, and I can’t get Hulu live.
Not a big deal. Once I get into the chat room with CS, it takes less than five minutes to fix it
This unfortunately isn’t new with streaming services and their absolutely horrendous IP lock bullcrap. Hulu does it, even had Netflix. They all tell you to get a static IP.
It would make more sense to go by device specific numbers (which are unchanging) and not ISP Numbers.
This happened to me all the time with Hulu+ with Live tv. I had both Hulu support and my local internet company telling me to tell each other stuff, and then they would both tell me that the other was wrong. I ended up having to call Hulu multiple times to explain the situation and have them reset my home location.
It was fixed immediately when I had called my local internet company enough times for them to give me a new modem.
