Issue with Internet Speed/Microsoft Teams through work VPN

VPN
1

Hi all, I’d really appreciate some help if at all possible. Based in the UK and my Internet is through BRSK. I’m not massively tech savvy so appreciate any support that can be provided.

I started a job working from home today. I have no Internet issues generally and good download/upload speeds. When I connect through the wor VPN to the network, the Internet remained fine, but I joined my first teams meeting and while I could hear everyone else and see everyone else fine, they said my sound was cutting out badly and they couldn’t hear me/was dropping out. Was extremely frustrating and obviously not a great first impression. I had a couple of other solo calls with people later in the day with similar issues.

What can I do to try and resolve this? The office space is a floor below the router - I could try to get a signal booster or find a way to run an ethernet cable through to the room - would that make a significant difference? I need to get it resolved and I’m freaking out a little given its a new job entirely WFH.

Thanks in advance for any help offered.

2

I have no Internet issues generally and good download/upload speeds

What do you consider good download/upload speeds? Have you done video calls before now?

3

No idea what a lot of that means but I’ll run the numbers on the VPN tomorrow and update. Thanks again.

4

I’ve just run a test on fast.com on my WiFi not connected to the VPN but from the same spot as my work laptop, and got the following:

Internet speed: 490mbps
Upload speed: 320mbps
Latency (unloaded): 9ms
Latency (loaded): 134ms

I don’t really know what much of this means - I’ll run the same test in the morning when connected to the VPN and see what numbers come back, I’d expect all the numbers to get worse when on the work VPN.

Anything that jumps out there?

Thanks for replying.

5

Your speed test looks fine

I’d expect all the numbers to get worse when on the work VPN.

Almost guaranteed to be worse since the VPN will throttle you, but still worth seeing what the numbers are as it could be on their side.

Dropped packets could also be an issue, you could try a continuous ping by opening command line/terminal and putting in

ping 8.8.8.8 -t

If the latency jumps, or packets drop that could be indicative of an issue.