My internet keeps disconnecting while gaming. With a VPN, it works fine. Why? (i'm using Virgin Home)

VPN
1

Hey guys,
The connection always drops when I play any online game like Final Fantasy XIV or MHUR. Even my Nintendo Switch disconnects when I play multiplayer games.

I discovered that when I run a VPN program on my computer, the disconnecting issue completely disappears, and the ping level even improves a bit. That’s why I want to know the reason behind this and how I can resolve this issue.

I’ve talked to Virgin call canter multiple times, and the last time they asked for a screenshot. Of course, it’s difficult to capture a screenshot of a problem like this because the disconnection lasts only a second or two. For someone watching YouTube or streaming, it’s not an issue, but for someone playing online, that’s where the struggle is.

2

We’ve had this issue since swapping from sky to virgin. I saw one post on their community forums talking about dns servers, I manually changed out kit to cloudflare’s (1.1.1.1/1.0.0.1) and it stopped happening, apparently something to do with VM’s filtering(?) I couldn’t access reddit until I swapped dns, and the parental controls are off