I’ve been using Nord VPN on Windows and Android for over a year now and a few months ago, seemingly out of nowhere, I noticed that my Android phone (Galaxy S23 Ultra) had no internet. When I checked the app it showed as ‘Connected’ but when I looked further it showed ‘Checking your IP…’ under the ‘New IP’ subheading. Since then it’s been stuck like that. I’ve tried uninstalling and reinstalling the App, deleting the VPN profile on my phone and trying different Protocols. The last option is the only one that seems to work, but only briefly. After a while the internet stops working again and once more it’s stuck on ‘Checking your IP…’. I’ve tried other VPNs such as Proton and PIA and they seem to work fine. My Nord VPN Windows browser extension works fine as well, so it seems to be something to do with the App. The issue occurs on Wi-Fi and mobile data and, from what I can tell, doesn’t seem to be location dependent.
My subscription runs out in July next year and I’d like to keep using the service as up until now it’s been great, but I access the internet a lot on my phone and a VPN that won’t connect isn’t much use. Any ideas, thoughts or suggestions please?
Try using obfuscated servers, they can sometimes bypass whatever is causing issues. Also, adding the 1.1.1.1 DNS address in the NordVPN app seems to help often
I had same issue. Turned off nord app battery saving settings to unrestricted, and no issue.
I’ve got the same issue on my Pixel 9. Didn’t happen on previous phones, but has been happening since I got it. Can’t seem to get around it.
Thanks for the suggestions, but I’ve had limited success. The DNS didn’t help and changing to Obfuscated servers helped initially, but after a while it just changes back to ‘Checking your IP…’ The Obfuscated servers seemed really slow as well, unsurprisingly.
Just tried that. No change, unfortunately.
I see, it’s probably best to contact support then. You might be connected to an ISP that blocks VPN connections, or maybe there’s some interference from antivirus or other apps on your device, like you mentioned having other VPNs. There’s a lot that could be causing it, so support should be able to help.
Found any solution, cause I’m interested.
No, nothing. I ended up uninstalling the app as I couldn’t get it to work anymore, unfortunately.
Fyi, I don’t know if you still have your subscription, but There’s been an update recently and except for a few servers, I don’t have the issue anymore.
Just tried it and still the same issue, unfortunately. Thanks for the update though.
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