Nothing but problems with this provider. I purchased a “lifetime” subscription in 2018 which they now refuse to honor. Here is the (rubbish) reply:
Ivacy VPN (IVACY VPN)
Jun 8, 2024, 02:15 GMT+5
Dear Esteemed Customer,
Thank you for bringing up your inquiry regarding the terminology used in relation to our “lifetime” subscription offering through affiliate partners. Allow me to provide some context and clarity on this matter.
In the technology industry, the term “lifetime” typically denotes the life cycle or supported period for a given software product or service. This duration can vary across different types of technologies, but for cloud-based services like ours, a standard “lifetime” window is often around 5 years.
While this practice is widely accepted within tech circles, I understand how it can lead to confusion and even be perceived as misleading advertising when presented to general consumers who may not be familiar with this context. When you purchase a “lifetime” subscription from us or our partners, it’s reasonable to expect permanent access for your own lifetime as an individual.
Allow me to directly address this discrepancy. Our intention was not to deliberately misrepresent or deceive, but rather to align with the common industry language used by our affiliates and partners. However, we acknowledge that we failed to adequately define and disclose these parameters in our customer-facing materials.
Moving forward, we will be taking the following actions:
We can offer an additional 24 months as compensation if you choose to resubscribe to the 5-year plan.
We appreciate you bringing this matter to our attention, as it gives us the opportunity to enhance our disclosures and business practices. While our terminology is rooted in industry norms, we understand your perspective and are committed to setting proper expectations through transparent and ethical communication.
Please don’t hesitate to reach out if you have any further questions or concerns.
Sincerely,
Mason
Ivacy Customer Success Team
