Getting the same issue on another device and after doing a factory reset would suggest the issue is not the device.
That leaves the settings, the profile or the account itself.
Go into App Settings and check all the download settings are set correctly.
Also go into Edit Profiles and make sure the Parental Controls are set correctly for the content you are trying to play.
You could also try deleting the profile and creating a new one.
If none of that fixes things the problem is probably an issue with your account and you should contact Disney+ support as there is not really anything else you can do.
You could try to call them on (888) 905-7888 (US number) but that would probably be expensive. Other than that, they do a good job of preventing someone outside the US contacting them.
The likely explanation for the emails is someone either has access to your email account or these are phishing emails.
You may be better off just ensuring your email account is secure. Change the password and make sure any recovery options have not been changed. The same for anything else that uses the same password. Also keep an eye on your bank accounts for any unexpected payments.
As for the emails treat them as spam and delete them.
Lots of people reporting similar problems at the moment which may indicate something has changed either with Disney or possibly with your ISP.
Assuming you do not have a VPN enabled on your devices or router, you are best to contact Disney+ support and/or your ISP to see what they can suggest.
Same. Also, the apps in my house dont work. I have IPV6 disabled, tried deleting cache and reinstalling the app, but since the above happens as well on my mac, I don’t know what to do…
Did you ever figure this out? I’m having a similar issue. When I go to play the download, I can see the little icon, but the play button is missing/disappears. It keeps happening repeatedly, and I’ve tried all the things that I googled. This happens even sometimes minutes after downloading and still connected to wi-fi.
I think the only way this gets fixed is through Disney support which you are already trying. If there was a way to do this yourself they would have told you how instead of “esacalating” it.
Marking these emails as spam may be your only option.
If you look at the rest of this thread a lot of people seem to be having login issues at the moment. This was not something I had seen on here until a couple of weeks ago. Unfortunately I have not seen anyone post a solution yet. In the past this type of redirect issue would come from trying to use a VPN.
Assuming you are not using a VPN something you should try (if you have not already) is attempt to log in from a different device (phone, smart TV, etc) connected to the same router as your PC.
If you can login from the other device it will confirm your PC is the problem.
If the other device also does not work contact Disney+ Support as it may be an issue at their end.
If you confirm the issue is with your PC I would try a fresh install of a different browser. That would eliminate the issue being the browser you are using.
Also, if you use a 3rd party internet security package like Norton, try disabling it temporarily then try to login. A lot of these packages now include a VPN as a security feature which may cause problems if it is enabled.
Thanks for the response! I managed to contact support via a VPN and they told me an account does exist by my email. They have apparently started the process to delete that account at my request but I haven’t received any confirmation emails, so am a bit skeptical on that.
I’ve secured my email just in case, and will put in another support request in a week’s time.
Yes, actually! Only a couple of days ago.
I kept trying to login alternating between apple tv app, iphone app and browser. For all attempts, in all apps, it would always ask me to update my profile, and only on the web it allowed me to actually get in.
Then finally I noticed (on the web I think) the update my profile page was a bit different - it now also asked about my sex. I selected, saved and tried to log in on my iphone - and finally, when I saved the update my profile page, I was in! I did the same for apple tv and it worked too.
Haven’t had issues since.
Sorry for not replying but we just figured out it was a problem with the subscription. Apparently they put the disney account “on hold” because they tried to charge our old credit card instead of our new one. Changed it and now the website is working again. Thanks for replying and trying to help, though! I saw other people having login issues but I didn’t see any relating to the website, they all seemed to be about logging into the mobile or tv app.
I wish the website had told me why wasn’t letting me in instead of just refreshing and causing my PC to lag out. Would’ve saved me a lot of headaches.
That is useful to know. Certainly the website is not really helpful in letting people know what the problem is when something is wrong. A simple message just saying there is a problem with your account and to contact support could have save you a lot of time.
