I have the same issue. I do not have the answer but this is the testing I have done. I’m also waiting for a response from Unifi support and will post if I get a reply.
This works:
PC connected to UDM PRO on 10.100.62.129/25 — UDM PRO -------(site to site VPN) ------- remote server 10.100.60.2
The PC on the UDM PRO is connected to a network 10.100.62.129/25. It has an IP address 10.100.62.188 and it can access the server 10.100.60.2 (The remote end of the site to site vpn expects traffic to come from 10.100.62.129/25)
Like everyone else with this issue, I want to do this:
Remote user ------ (L2TP VPN)----- UDM PRO -------(site to site VPN) ------- remote server 10.253.60.2
but it does not work
Here are some test I did to try and narrow down the issue (In summary I put the remote user on the same subnet as the local user one after the other - Local user has access to site to site, remote user does not.
From local PC on 10.100.62.188, tracert 10.100.60.2
it goes to the local subnet gateway (10.100.62.129) and then to the remote server
Pause the site to site vpn
From local PC on 10.100.62.188, tracert 10.100.60.2
it goes to the local subnet gateway (10.100.62.129), then 10.0.0.1, then to the UDM PRO’s ISP’s Carrier Grade NAT 100.65.30.254, then 10.0.4.1 then times out
Conclusion removing the site to site vpn stops the connection to the remote server - no surprise
Restart the the site to site vpn
Remove the local network/subnet 10.100.62.129/25 from the UDM PRO and assign this subnet to the L2TP VPN Server
Connect remote user to the L2TP VPN
remote user is given IP address 10.100.62.130 (all traffic passed through the L2TP VPN)
but, the remote user cannot access 10.100.60.2 server
From the remote user I run the command tracert 10.100.60.2
it goes to 10.255.255.0, then 10.0.0.1, then to the UDM PRO’s ISP’s Carrier Grade NAT 100.65.30.254, then 10.0.4.1 then times out
This is a similar trace to when the site to site was paused in test 2 above except it does not pass through the VPN Server gateway 10.100.62.129 (it goes first to 10.255.255.0 instead)
I’m not sure where to go from here. It feels like the network created by the VPN Server is different in some way to regular UDM PRO Network.
I hope one of us makes some progress.