Can't sign in on desktop or mobile app "Unable to login due to VPN connection. Please disconnect and try again."

VPN
1

I don’t have my VPN enabled… and it’s given me this error message for over 12hrs now. Anyone else experiencing this currently? Anyone have a solve?

*I’ve submitted a request with customer service but haven’t received the email notification I normally would yet.

Update from CS: "I investigated this with the team, and at this time, you will need to use mobile data to access Newton. Please try using data or a different connection to access Newton. This is a temporary measure while we make additional upgrades to our security. We don’t have any specific timeline, but we will be looking to reenable again. "

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2

Hey!

We are working to increase security on Newton (I believe an email went out the other week).

We have disabled access via VPN while we work on these upgrades. We don’t have any specific timeline, but, we will be looking to reenable again.

If you have a previous support ticket number, you can thread it here so we can double check it’s your VPN!

3

I am also facing this same issue, was able to login into the website the past few days but not today due to the vpn error.

4

Same issue here. Ticket 523920. I’m not using a VPN and cannot log in

5

Hi everyone. I’m experiencing the same issue. I do not have any VPN on my computers. I cannot log in to my account. I reseted my password several times thinking that would solve the problem but nothing changed. Please need help.

Ticket : 523967

6

Luckily we have fiat on-ramps!

7

Hi everyone. I’m experiencing the same issue as the others above. Ticket: 524271

Thank you for your help

8

Same here…Need some help

9

Absolutely the worst crypto exchange for basic issues like this. This issue was reported over a year ago and still persists? I tried logging in Dec 2, 2022 and issue persists. Newton gets a failing grade for this most basic of requirements. When I want to sell urgently, what if I can’t login? Oh just create a ticket and we will escalate this issue over the next 4 days. Not acceptable.

10

523895, same error, no VPN.

please escalate.

11

I have managed to login however I can’t access my information as the page is black with only the Newton logo in the centre but nothing else is appearing. I’ve been having major issues that have not been resolved and can’t access my account even though I’m logged in successfully.

12

Hi — as I mentioned above I don’t have my VPN enabled and don’t have a ticket number… I’m hoping you can provide that…?

13

Hey! Try turning off your VPN and then logging in. If you are still experiencing difficulty logging in, please email us at [email protected]

14

This has been escalted!

15

This has been escalated with the team!

16

I agree, I’ve never in my life experienced such issues and honestly just want to sell my stuff and get the frack out of there but I can’t even do that because even though I’ve managed to find a way to finally login the page is black with just the logo in the centre. Literally where the frack is my access and info??? Not acceptable.

17

Hi - if you have a previous ticket number, we can use that to find you in the system. You can also email [email protected] !

18

ticket number is 523774. i do not use vpn and whatismyipaddress shows canadian IP

19

I was able to solve this. I simply got in using my celular data.

20

Hi there! Vpn or other anonymizers that may obscure the origin of your internet connection will cause this error. VPN and TOR must be false in order to access the app.

If you are still experiencing issues, please let us know your ticket number (or a previous ticket number) so we can investigate further! :slight_smile: