I recently purchased a Samsung Galaxy Book 5g on Verizon’s network. All was going well until I tried to install VPN software. I already had a Private Internet Access (PIA) account and was able to install the latest verison for Windows. However I had isues with the TAP adapter not installing and issues with it not being able to connect to a VPN server. After going back and forth with PIA’s Customer Service, I decided to try other VPN apps to see if they worked any better,
So far I’ve had nothing but issues with other VPN apps as well;
ExpressVPN - States it failed to install when it actually did. Can’t connect to VPN servers. When I exit the program and re-open, it states “Installation Failed” and to reboot. Iv’e un-installed/re-installed twice without a resolution. I’ve got an email out to Customer Service.
NordVPN - Won’t even install stating "“This program can only be installed on versions of Windows designed for the following processor architectures: x86 x64”. Considering the laptop has Windows 11 pre-installed on a 64-bit operating system, my guess is the NordVPN installer doesn’t like the processor on the laptop. I’ve got a Customer Support email out to them as well.
I’ve read (after the fact) that Windows 10/11 doesn’t really play as nice on the Snapdragon 8cx Gen 2 processor as it would on an Intel or AMD processor. I’ve also read that some apps won’t install becasue of this. Had I known these issues in advance I probably would have purchashed something else instead.