For the past week, I’ve been unable to get a VPN connection going within Malwarebytes. I’ve tried various locations. Same results
Symptoms
- it quickly connects to the loction and says “Your connection is private”
- a few seconds later there is a blip in the connection (goes down and back up)
- and a few seconds later the connection disconnects and goes to “Connecting…”
and the cycle repeats. I’ve rebooted my system. Have the latest Malwarebytes version 5.9.0 etc
Same here. See this thread where I suggested we compare notes:
Hi, I’m Michael from Malwarebytes and I lead our product team.
U/cheapb98, u/embarrassed_bug_3087 we just released a fix and would you mind trying it and letting me know if it works? Hearing most are having success with at least two users still having issues
I found a possible workaround: https://www.reddit.com/r/Malwarebytes/comments/1gssdge/comment/mb95hq3/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button
Hi Michael. I updated actually last night to 5.10 but still see the problem. Do you want me to collect logs and mail it to you?
Thanks - I dont have iCloud and I dont connect to it at all from my computer. So that workaround wont work for me
Yeah, that would be awesome.
How to gather logs: https://support.malwarebytes.com/hc/en-us/articles/360038519834-Upload-logs-using-the-macOS-Support-Tool
I’m at [email protected] - sometimes email filters will block logs so let me know when you’ve sent this.
Hi - I just ran the tool to collect the logs. It generated a 30Mb zip file. Both yahoo mail and gmail have a 25Mb limit on attachments. Any recommendation on how to send the file?
Anyway I can reduce the logs collected etc to get it under 25Mb?
Thanks for doing this. Please hang tight on the logs for now. We need to take a different approach on this and need your help gathering info and potentially trying a few things.
Can you email me directly and I’ll walk you through it?
I’m at [email protected]
Just emailed you directly