I am having ongoing issues with my work connection at home via VPN. In the past few months I’ve had constant issues with the connection dropping for 10-20 seconds randomly through the day. Often it will do this a few times an hour and then be fine for another hour or two and the times vary every day. I’m using the Xfinity router, a fairly new one (the 8 model or something?), for a wifi connection that’s maybe 10 feet away with no walls/obstacles. Nothing else drops out, just this one VPN connection. Work has looked into it for me as well as other people who have Xfinity but their best advice is to powercycle the modem but I know one person who recieved some updates and new drivers from work but she still has the issue. Like I didn’t try that first!
I can spend 2-3 hours a day on Zoom meetings, I really need help! Thanks
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u/safetygirlzero Thank you so much for reaching out for help with your connection using your VPN. We are always happy to help make sure you can stay online when you most need it. Has your IT team by chance checked your RF signals for you connection? If not no worries we can take a closer look for you when you have time. If you could please send us a Modmail Message and include your full name, the name on the account (if different), and the service address associated with your account, I’d be more than happy to look into this for you.
Do you have an XB8 gateway? Disable the 5 and 6 GHz bands on your SSID, leaving only the 2.4 GHz band enabled.
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